Basic

Basic Level Courses

A basic level is most appropriate for the professional with little to no experience in the subject area being taught.

Is conflict an ongoing battle in your organization? Apparently, it is for most. A recent study reveals that 85 percent of employees experience conflict at work; a staggering 2.8 hours each week, ranging from mild squabbles with teammates to explosive disagreements between managers.

This highly interactive workshop lays the foundation for more effective communication, a necessary skill for having a powerful impact in any situation. Through a series of structured experiences, you'll learn to develop and apply skills that improve your effectiveness when marketing your services in any situation.

What’s the #1 skill executives look for in their employees? Critical thinking. It’s a skill that can help your organization find smart solutions to tricky problems, avoid emotional thinking and mistakes, and work together more efficiently. Critical Thinking Skills is a training solution that provides individuals with tips, techniques, and thought exercises that help to develop critical thinking skills.

Without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them. This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.

 It’s all about doing more with less. Employees in today’s organizations are under immense pressure to work faster and smarter, yet the deadlines are tighter, the resources are lacking, and the work is more complex. Equip them with the know-how and skills to effectively manage the workload with Balancing Priorities, this course will help to improve their productivity and performance through better goal setting, task delegation, organization, and an efficient use of technology.

Creative Problem Solving is a course in which participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems. 

An organization’s success relies on the performance of every employee and so it goes without saying that it is important to foster an atmosphere that allows for employees to grow with the company. The key to this is guidance. Coaching for Development is designed to help managers, supervisors, and leaders alike encourage individual performance to increase engagement and productivity rather than to use the traditional “command and control” method.

Assertiveness skills are crucial to professional development, as well as other aspects of life. Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best.  Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn how to be truly assertive.  

No doubt technical and task-oriented skills are important to bring to any working environment, but research has proven that real success comes from those who have honed the soft skill of emotional intelligence. No organization is without its ups, downs, and of course, turnarounds, which is why emotional intelligence is an essential aspect for anyone in the working field.

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