Case Administrator II - posted 5/20/19

Case Administrator II - posted 5/20/19

Company Name: 
American Arbitration Association
FT/PT Status: 
Full Time
Salary Range: 
Job Summary: 


The American Arbitration Association (AAA) is seeking a Case Administrator II in our Northeast Case Management Center – Labor, Employment, Elections division. The Case Administrator II is responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases.
The AAA was named one of the best 50 nonprofits to work for in the USA. We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

•    Initiates and maintains efficient flow of information between the parties and neutrals.
•    Tabulates accurate electronic files and financial records in accordance with corporate standards.
•    Uses existing computer and database systems to manage case work tasks effectively and efficiently.
•    Understands and applies existing billing, disbursement and collection policies and practices to execute compliance and communicates these with parties, advocates and neutrals.
•    Proactively identifies case management issues and takes appropriate action to resolve them in cooperation with the Manager of ADR Services.
•    Responds to inquiries regarding AAA services in a timely manner, with accurate and specific information; utilizes effective time management skills to focus on critical issues and to set priorities.
•    Initiates and conducts administrative conferences and facilitates preliminary hearings on all cases.
•    Participates in regular trainings and meetings to review new and existing policies and procedures.

Application Process: 
Apply Online
Selection Criteria: 
Application Due Date: 
July 07 2019
Additional Information: