Case Administrator II - posted 6/4/19

Case Administrator II - posted 6/4/19

Company Name: 
American Arbitration Association
FT/PT Status: 
Full Time
Salary Range: 
Job Summary: 

The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, is seeking a Case Administrator II who is primarily responsible for providing administrative support on arbitration cases; communicating effectively and responding to inquiries in a timely, courteous manner; assisting managers with informing and educating clients on ADR processes; applying advanced understanding of AAA rules in administering arbitration cases.This position is located in our Atlanta office - Commercial Division.
Named as one of the 50 best 50 nonprofits to work for by the Non-Profit Times, the AAA offers rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time-off benefit.


The ideal candidate will possess a broad legal skill set including general corporate, not for profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Prepares communications for parties and mediators in a timely manner in order to expedite the alternative dispute resolution (ADR) process.
  • Assists in the management of cases; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of the Manager of ADR Services.
  • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application; indexes, names and maintains documents online.
  • Assists in the coordination, initiation, and facilitation of conference calls.
  • Applies in-depth knowledge of AAA rules and procedures and evaluates their application to different cases.
  • Understands and complies with existing billing, disbursement and collection policies and practices, and communicates them effectively to parties, advocates and mediators.
  • Proactively identifies case management issues and works with the Manager of ADR Services to find solutions.
  • Develops familiarity with the responsibilities of arbitrators and mediators and gives feedback on the Roster to appropriate staff.
Application Process: 
Apply Online -
Selection Criteria: 
Additional Information: