Case Administrator, NYSI - posted 6/7/19

Case Administrator, NYSI - posted 6/7/19

Company Name: 
American Arbitration Association
FT/PT Status: 
Full Time
Location
New York
NY
Salary Range: 
$46,000-$55,000
Job Summary: 

Overview
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, is seeking a Case Administrator. Reporting to the Supervisor, NYSI, the Case Administrator will be primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law, and assisting managers with informing and educating clients on ADR processes. This position is located at our New York State Insurance Case Management Center.
Named as one of the 50 best 50 nonprofits to work for by the Non-Profit Times, the AAA offers rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time-off benefits.

Responsibilities

  • Reviews documents received from internal and external parties; uploads documents into system, enters data, records, logs, reports, and sends correspondence; Ensures correct identification and categorization of documents, entry of data, logs, reports and correspondence. Completes assigned tasks in online case management system, which includes capturing settlement agreements, inputting billing and check requests, reviewing the case financials, review and send awards, processing withdrawals, processing telephonic requests, reviewing messages, processing technical corrections, abeyance requests, and answering party and arbitrator inquiries.
  • Provides information regarding procedural, billing and case status questions; reviews stipulations, court orders, insurance policies, and other legal documents; disseminates correspondence, and updates case status and schedules hearings.
  • Reviews submission packages from the parties for accuracy and quality (table of contents, chronological order, tabulated); transmits submissions and other documents to the arbitrators.
  • Initiates and maintains an efficient flow of information; processes arbitrators' dispositions and adjournment requests; manages arbitrator's calendar; responds to inquiries related to SUM arbitration cases; monitors and follows up to ensure cases are submitted; arranges phone conferences to ensure timely transmittal of case related correspondence.
  • Develops and sustains client relationships; communicates customer feedback and critique to immediate supervisor; makes suggestions for improvement to supervisor.
  • Anticipates, troubleshoots and resolves problems; weighs the importance of issues and ensures that unresolved/complex issues are escalated to the appropriate supervisor.
  • Determines and assigns medical professionals per request of Arbitrator to review independent medical exams provided by parties.
  • Communicates AAA policies and procedures to parties; understands, interprets and evaluates specific case issues based on regulatory information; and complies with established operating procedures and NYSDFS regulations while keeping abreast of applicable rules, regulations, and protocols; maintains confidentiality in handling sensitive customer information; consults with immediate supervisor for guidance to ensure quality and consistency standards.
Application Process: 
Apply Online
Selection Criteria: 
Additional Information: 
Apply Here:http://www.Click2apply.net/xsb5nw6gvwbv4gjc