Case Administrator II - posted 6/25/19

Case Administrator II - posted 6/25/19

Company Name: 
American Arbitration Association
FT/PT Status: 
Full Time
Salary Range: 
38600 - 45200
Job Summary: 


The American Arbitration Association (AAA) is seeking a Case Administrator II in our Northeast Case Management Center – Commercial division. The Case Administrator II is responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases.
The AAA was named one of the best 50 nonprofits to work for in the USA. We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


  • Prepares communications for parties and mediators in a timely manner in order to expedite the ADR process.
  • Assists in the management of cases in accordance with the rules and procedures of the AAA; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services.
  • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application; indexes, names and maintains documents online.
  • Assists in the coordination, initiation, and facilitation of conference calls.
  • Correctly applies corresponding fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; clearly explains financial concepts and fee calculations to customers in layperson terms
  • Applies in-depth knowledge of AAA rules and procedures and evaluates their application to different cases.
  • Understands and complies with existing billing, disbursement and collection policies and practices, and communicates them effectively to parties, advocates and mediators.
  • Proactively identifies case management issues and works with Manager of ADR Services to find solutions.
  • Develops familiarity with the responsibilities of arbitrators and mediators and gives feedback on the Roster to appropriate staff.
Requirements or Qualifications: 


Education & Experience: Bachelor's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.

Apply Here:


Application Process: 
Apply Online
Selection Criteria: 
Additional Information: