Shipping & Return Policy for Products
Please allow 2 business days to process your order. From that time, please allow 7-10 days to receive your order. You will be responsible for paying for the shipping cost of your item(s).
Refund & Exchanges
- Refunds- NALA offers refunds minus our shipping cost for unworn, unwashed, undamaged, or defective merchandise within 30 days of the original purchase accompanied by a receipt and with any original tag(s) attached. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges- We have a 30-day exchange policy. The 30 days starts the day the clothing item is delivered to you, based on the USPS tracking. The clothing item must be back to us by the 30th day. Exchanges are accepted for the following reasons:
- We only allow exchanges on items that are new and have not been worn or washed.
- Please email us before sending back your clothing item. We will approve your exchange and email you back with specific instructions.
- Your exchange will be processed after we receive your clothing item in the mail. The replacement clothing item can take up to a week to ship out.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Gifts & Accessories - No refunds or exchanges allowed.
- Publication Subscriptions- Subscription fees are non-refundable.
- Product Damages or Defects- Damages or defects must be reported immediately. Claims made 30 days or more following invoice date will not be honored. Material/products must be unmarked and in a saleable condition.
- Textbooks- Individuals have thirty (30) days from the date of purchase to return items in a saleable condition. Original and return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.