1.  What if I run out of time and need more than 90 days to access the course material?  Occasionally, course registrants will not have finished the course before the 90 days expires. In this instance, contact NALA Headquarters. A 30 day extension will be provided with no additional cost.  After that, it will be necessary to re-enroll in the course at the regular fee.

2.  What if I can't access the course even though my 90 days has not lapsed? Generally, this occurs when a student has completed the course test before finishing the modules and the module tests.  When the course test is completed, the program assumes that the course is complete and further access to the course material and module tests is denied. Once again, if this happens to you, contact NALA Headquarters and we will re-enroll you in the course until you complete it. If you are unable to access the course for other reasons, there may be a problem with the NALA Campus server or your internet service provider. Please let NALA Headquarters know if this happens to you.

3.  What if I finish the course test before I completed the module tests? As stated in the above question, the program will assume you have completed the course and you will not be able to access the course material or module tests without enrolling again.  If you are taking the NALA Campus course for continuing education credit, your transcript will show only those tests that were completed before the course test was completed.  In other words, the transcript will show that you did not finish the course and you may not receive CLE credit. A good rule of thumb - don't finish the course test until you're ready.

4.  I am a NALA member and was charged the non-member fee - what do I do? There are several reasons this may occur.  First, the registration file that NALA Campus uses is pre-loaded with member's account numbers (NALA Member ID).  This is updated once a week. The file may not recognize you as a NALA member either 1) because of a delay in updating the record and new members are not listed in the file, or 2) an incorrect member ID was used.  If this occurs, simply contact NALA Headquarters and your user/registration file will be corrected.  Also, you may want to login and check "My Groups" to be sure "NALA Members" is selected for you and your Member ID number is correct. This is the primary reason the system will not offer the member discount for course registrations. Other reasons include non-payment of dues or suspension of member benefits for some reason.

5.  Do I have to schedule a time to take a seminar? No. That's one of the benefits of this design.  The course is available 24 hours a day, 7 days a week.

6.  What if I can't read the information on a slide? Some of the slides present fact situations or examples that have a lot of text - and may be difficult to read.  You have a couple of options - in most courses, if you click on the slide itself, another window will open and a larger image of the slide will appear. Also, you may check on the Course Information page to see if text of the slide is available. And . . . you may always contact NALA Headquarters and we will send you the text via e-mail.

7.  What is the Course Information Page? The Course Information Page is one of the more handy features of the NALA Campus course page. This page includes information about the course material, the author(s), and an e-mail link to the author.  It is your place to look for handout material and other information that is referenced in the course modules.  Course information pages are an integral part of NALA Campus courses. The link to the Course Information page is found in the header of the module list for each course.

8.  What if I can't download material from the Course Information Page? In most instances, the material featured on the Course Information page is in PDF format.  To read these files, you will need to use the Adobe Reader which may be downloaded free of charge from the Adobe web site, if you do not already have this program.  If you cannot read PDF files, please contact NALA Headquarters and the file will be sent in another format.

9.  What's a passing score on the tests? From NALA's standpoint, there is no passing score.  The tests are another way of presenting the course material and assist in learning. The test scores show that a participant has completed the four module tests and the course test.

10.  Some of those test questions . . . they seem to be pretty tricky . . . any comments? The tests on the NALA Campus courses are designed to assist in presentation of the material, not as assessments. There is a big difference and . . . yes, there are trick questions.

11.  I finished my test and submitted the essay answer but I can't see the results? Test results will not appear until the test is complete - this includes a score for the essay question. The essay questions are graded by an instructor who is the course author in most cases.  There may be a delay in the instructor's response.  However, the essays receive personal attention by the instructor and comments and suggestions are included with the grade report for each student.

12.  Can you print the course material? You may use the print function from your browser to print the material or course test for your personal use. This is copyright material and any distribution is strictly prohibited.

13.  May I contact the author for more information? Yes - the e-mail addresses for authors may be found on the Course Information page.  We encourage you to communicate with authors if you have a question about the material or find an error.

14.  Do you have to buy a book to take these courses? No, a textbook is not necessary for the NALA Campus courses.  Most of the subjects on-line today, however, are based on the CLA Review Manual, published by West Legal Studies. Information about this and other books published by NALA may be obtained by contacting the NALA web site.

15.  What if the audio doesn't work? The NALA Campus audio files are in .wav format. Internet Explorer users may play the files on Windows Media Player.  Netscape browsers have their own built in .wav files. If you do not have Windows Media Player, click here to download this - it's free. The audio is identical to the text that appears on the screen with the slide. Audio is among the features of the course design - some people learn better with this function.

16.  Do I get a certificate of completion? Yes - a certificate of completion is sent automatically from NALA Headquarters within a few weeks of your completion date.  To receive the certificate, students must complete all four module tests and the course test.

17.  Do I get college credit for completing the course? No - the NALA Campus courses are designed as continuing education courses and may qualify as meeting continuing education requirements for professional certifications and attorney licenses.  In addition, the courses may be used in the classroom to supplement formal training.  However, the courses are not designed to take the place of formal paralegal training as may be available through a community college or university.

18.  Is there an evaluation form that I may complete when I finish a course? Yes - and please complete this form. The link to this form may be found on the Course Information Page and in the header of each course module listing.  This is very important to future NALA Campus courses - please help us continue to bring you the best in continuing legal education.

19. I inadvertently hit the enroll key for the demonstration course. Please contact me with the cost for this course. Please - look at the demonstration course.  There is no cost involved and this is a great way to learn about the course design and take a look at the course material.  There are three ways to learn more about the courses and the structure of the seminars before you make the decision to enroll: 1) the demonstration module which is Module 1 of the American Legal System course; 2) each course offers a pre-test composed of questions from all four modules; and 3) each course offers a course preview, consisting of the first eight slides of the third module.

20.  I registered with NALACampus a few months ago and have since changed my email address.  I tried to edit my profile but I cannot remember my password. First - thank you for thinking of NALA Campus in connection with your new e-mail address. Those who are registered on NALA Campus often forget to advise us of a new e-mail address -- and miss out on important information.   There are a couple of ways to approach this.  The system administrator for NALA Campus cannot access passwords. We can, however, change your password to something else. This may be easiest solution. You may also create another user file. There is no downside to this except that if you are a NALA member, the system may not recognize the new file and you will not receive the member discount.  If this happens, simply contact NALA Headquarters and your file will be corrected to indicate your membership status.